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Frequently Asked Questions

Frequently Asked Questions

Maintenance

We take great care in preparing your apartment home to ensure it is clean, comfortable, and ready for your move-in day! Our team conducts a thorough inspection of each vacated apartment and completes multiple walk-throughs using a comprehensive pre-move-in checklist. The preparation process typically takes 5 to 7 days and includes professional cleaning, painting, and routine maintenance. Carpeting and flooring are evaluated for cleaning or replacement, while appliances, plumbing fixtures, and other essential components are carefully inspected to ensure they are in proper working condition. Standard preparations also include replacing light bulbs, air filters, and locks as needed. Any additional repairs or replacements to walls, flooring, appliances, or fixtures are completed based on the apartment's condition. Our goal is to provide a well-maintained, move-in-ready home where you can feel comfortable from day one!

No, residents do not have to be present for a service technician to perform work. However, when entering the request, you do have the ability to set your apartment access preferences and specify if you would like to be home during these visits.

Maintenance requests can be submitted through the Resident Portal or by emailing, calling, or visiting the leasing office.

Response times vary based on the urgency of the request. Emergency requests are addressed within 24 hours, while non-emergency requests may take longer.

Yes, we do have on-site maintenance available Monday-Friday during regular office hours and after hours for emergencies.

Maintenance staff will enter the home during scheduled hours with proper notice. For emergencies, entry will be made within immediate notification.

Contact the leasing office for assistance or place a work order through our resident portal. Most requests are completed within 24 hours.

If you are locked out during business hours, you can stop by the leasing office with your ID and we will be happy to grant you access. You will need to contact a locksmith for any lock outs that occur outside of business hours.

Contact our office and it will direct you to our emergency maintenance line.

Community Policy

Follow the posted exit routes, assemble at the designated meeting points, and wait for further instructions from the emergency personnel.

You are welcome to add personal touches like painting or hanging artwork, but make sure they align with community guidelines and don’t affect your security deposit. Please contact the leasing office for specific details.

Guests are always welcome! Just make sure they follow community rules and let us know if they will be staying for an extended period of time.

Smoking is generally not allowed at our community. Please contact our leasing office for further details.

Our resident referral program offers incentives for referring new residents to our community. Please contact the leasing office for further details.

Yes, transfers to another home within the community may be permitted. To get started, submit a transfer request to the leasing team. A team member will coordinate a walkthrough of your current home, and your account must be in good standing. Transfer requests may not be approved if there are outstanding account balances or issues with the condition of your current home. You will need to submit a new application and proof of income to verify that you meet the requirements for the new home. You must also provide written notice to vacate and sign a transfer agreement. Additional fees may apply, including a transfer fee, a new security deposit, and pet fees, if applicable. Once approved, you will sign a new lease. Please note that transfers to the same floor plan are not permitted.

Noise concerns can be submitted by contacting the leasing office directly or through the Resident Portal. Please include details and any evidence to help us address the issue.

Report suspicious activity to the leasing office or local authorities. If you see something unusual, please do not hesitate to contact our team or the police.

The new leaseholder will have to submit an application and pay the application fee. The application will be processed and must meet the community’s credit, criminal background, and income requirements. Upon approval by the community manager, a new lease will be signed with all the leaseholders. Please make sure the renter’s insurance policy is updated to reflect the change.

To remove a leaseholder from the lease, the remaining residents will need to meet the income requirement for the apartment on their own. If so, all current leaseholders will need to sign the Roommate Release Agreement in person or have it notarized if it cannot be signed in person. The vacating resident must turn in all keys, cards, remotes, etc. to management. A new lease will need to be signed. Please make sure the renter’s insurance policy is updated to reflect the change.

About 75-90 days before the lease end date, the resident will receive renewal offer letters from management. Review the offer, sign the new lease, and update any details. We are here to help if you have any questions or wish to discuss the offer.

No, our community does not allow subleasing.

We’re sorry to see you go and have valued your residency. If there is anything we can do to continue your residency, we'd love to hear from you and encourage you to contact the leasing office. In most cases, a 60-day written notice is required. Residents must provide a forwarding address and coordinate a move-out inspection. Any changes to the notice must be done in writing and communicated to the leasing office immediately.

When you’re ready to move out, provide us with notice, and we will schedule a pre-move-out inspection. This helps identify potential charges and gives you an opportunity to address any issues.

Early lease termination is subject to specific conditions and fees. Please review the lease agreement or contact the leasing office for further details on potential penalties.

Security deposits are refundable, subject to the condition of the home at the time of the move-out and any applicable deductions for damages or unpaid rent. A move-out inspection will determine the final refund amount.

Submit your Concern: Use the Resident Portal, email, call, or visit the leasing office.
Provide Details: Share detailed information about your concern to help us address it effectively.
Review and Resolution: We will review your concern and work to resolve it quickly, keeping you updated on progress.
Follow-Up: We will follow up to ensure everything's resolved to your satisfaction.

We host a variety of events and activities every month to help you connect with your neighbors and enjoy community life. Make sure to follow us on social media or contact the leasing office for information about upcoming events and ways to get involved.

Yes, residents must have an active renter's insurance policy at all times.

Application Process/Payments

Yes, RAM works with a security deposit bond provider called The Guarantors, which may help applicants who do not initially qualify, get approved.

Yes, RAM works with Flex to offer a way to split rent into two payments on a customizable schedule, providing you with more financial flexibility in your day-to-day life.

Yes, RAM works with Rentplus to help you build your credit score by reporting on-time rent payments.

The Resident Portal can be set up by clicking on the resident link on the community website. Once there, simply follow the instructions to register the account. For any issues, please contact the leasing office.

Log in anytime through the Resident link on the community website or use the RentCafe Resident App. Just use your registered email and password to manage your account, pay rent, submit maintenance requests, and more.

Download the RentCafe Resident App from the App Store (iOS) or the Google Play Store (Android). Search for “Rent Café Resident” to install and manage your account on the go.

Pay Rent: Make one-time payments or set up automatic payments. Submit Maintenance Requests: Report issues and track requests. Electronic Signature: Electronically sign your lease agreement and other documents requiring an electronic signature. View Lease Information: Access your lease documents and details. Update Personal Info: Change contact details, update emergency contacts, and more.

When completing the application, you will be asked to provide the following: Personal Information including full name (s), current address, contact information, Social Security Number, and driver’s license number.
Previous Rental History: Details about previous rental addresses for the past 2 years and landlord/management company contact information.
Employment and Income Information: Information about your current employment, including the employer’s name and contact information, proof of income documentation to verify your monthly income.
Emergency Contact Information: Name and contact information of an individual we can contact in case of an emergency.
Vehicle Information: Make, Model, Year, Color, and License Plate number for all vehicles that you own or operate.
Pet Information: Pet name, breed, color, age, and weight of all pet(s) or service/emotional support animal(s) that will be living in the home.

Income: Please verify with the leasing office what the community’s income requirement is.
Credit History: Credit history is evaluated based on multiple factors, including but not limited to bill-paying history, the number and types of accounts, late payments, collection accounts, outstanding debt, and the age of accounts.
Rental History: We will review the last 2 years of rental history to assess payment history and rental behavior.
Verification: We will conduct an identity verification, credit, and criminal background screening.

All adults, 18 and older, who will be residing in the home will need to complete an application.

Guarantors may be accepted for applicants who do not meet the income requirements. If accepted, Guarantors must complete an application and pay the application fee, must qualify showing income of at least 5 times the monthly rent, must sign the guarantor addendum prior to move in, must reside in the United States, and must submit an acceptable photo ID. Additionally, the community may work with The Guarantors, a surety bond program, to provide support for applicants.

We offer flexible lease terms ranging from 9 to 18 months, including 9, 10, 11, 12, 13, 14, 15, 16, 17, and 18-month options. Pricing varies based on the selected lease term and move-in date. Please contact the leasing office for more information.

All move-in funds should be paid by cashier’s check made out to the community.

Rent covers the cost of your home. Utility charges such as electricity, water, sewer, and gas are billed separately, and may be paid directly to the provider. Additionally, there may be other monthly fees or services billed alongside the rent. Please contact the leasing office for further details.

Generally, an application can be approved in 24–72 hours after the application and employment information have been received and verified.

The easiest way to provide your rent payment is through the resident portal (www.rentcafe.com), but we do also accept payments in the leasing office. Rent is due on the 1st of each month.

Yes, late fees apply if rent is not paid by the due date stated in the lease agreement.

Our community is pre-wired for internet and cable. Contact the leasing center for more details.

You will need to provide a valid government-issued ID and Proof of Income.

The administrative fee is refundable if the application is denied.

Visit our website at www.vintagebrunswick.com and click on Floor Plans and select a unit to begin the application process. The application fee is $99, with an additional $20 fee for the ID and income verification program called ‘100. Once income has been verified and a unit has been selected for reservation, the $150 administrative fee is due.

Amenities

Yes, parking is available throughout the community near each breezeway with overflow spaces available. There are also garages for rent starting at $150 per month.

Vintage Brunswick offers a resort-style pool with a lap lane, a clubhouse with a business center and coffee bar, a fitness center, a dog park and dog spa, a pickleball court, EV charging stations, grills, and pool cabana rentals.

Vintage Brunswick is proud to be pet-friendly. Up to two pets are permitted per home.

At Vintage Brunswick, we offer stainless steel appliances such as a refrigerator, stove with ceramic cooktop, dishwasher, and microwave. Additionally, every home includes a washer and dryer at no additional monthly cost!

While Vintage Brunswick does not offer furnished apartments directly, furnished accommodations may be available through approved corporate housing providers. Please contact the leasing office and we'd be happy to connect you!

Most amenities at Vintage Brunswick are accessible 24 hours a day, seven days a week! The pool opens at 10:00 a.m. daily and closes at dusk.

Parking is available. One car per apartment can park in front of each building, with overflow/extra parking located further away from the front of the building.

Location

Unfortunately due to our location outside of the downtown area, there is currently no public transportation near Vintage Brunswick.

Vintage Brunswick is zoned for Golden Isles Elementary, Jane Macon Middle School, and Brunswick High School.

Vintage Brunswick is minutes from several shopping destinations, including HomeGoods, TJ Maxx, Belk, Sam’s Club, Walmart, Publix, and Aldi.

Directions

Vintage Brunswick is located at Exit 38 in Brunswick, GA. We are just past the La Quinta hotel located on Capital Square Drive. Our address is 1000 Vintage Brunswick Cir, Brunswick, GA 31525.

Neighborhood

Vintage Brunswick offers a peaceful living environment on the northwest side of Brunswick, away from the busier areas of town. With convenient access to I-95 and a location on a dead-end road with limited through traffic, residents can enjoy a quieter setting while staying close to nearby shopping, dining, and other conveniences.

Brunswick offers a blend of coastal living, local charm, and convenient access to nearby beaches and islands. Vintage Brunswick is located about 15 minutes from Downtown Brunswick, giving residents easy access to local restaurants, shops, and entertainment while enjoying a quieter residential setting.

Brunswick offers plenty of opportunities to explore the Georgia coast, including nearby Jekyll Island and St. Simons Island, known for their beaches, outdoor activities, and local attractions. Residents can also enjoy Brunswick’s downtown shops and restaurants, along with community festivals and events throughout the year, including the popular Shrimp & Grits Festival. Plus, Vintage Brunswick’s location provides convenient access to coastal destinations and nearby cities like Savannah and Jacksonville.

Vintage Brunswick is located just minutes to the new Buc-ee's and the Federal Training Facility known as FLETC.

At Vintage Brunswick you'll find that our amenities have a resort-style feel to them with our Clubhouse, Pool Deck & Fitness Center reviewed as the best in Brunswick, GA! Our conference room, business center and access to on-site Office Suites that offer small businesses such as Massage Therapists and a Hair Salon allows our residents opportunity live, work and relax every day!

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